Project Description
Non-Domestic Offices and Ports
Norton Lilly International operates an extensive agency network outside of the continental U.S. and Canada, covering the Caribbean, Central America, North and West Coasts of South America, Mexico, and the Pacific Islands.
Norton Lilly has been operating at the Panama Canal since 1925 and in Hawaii since 1980. In recent years, Norton Lilly has expanded opening offices in Puerto Rico, Barbados, the Dominican Republic, Trinidad, Venezuela, and Mexico, and we have opened our Guam and Saipan offices that cover the Western Pacific Islands.
In addition to owned offices, we manage a well-established network of partnership agents serving all other ports in the Caribbean basin, Central America, and the North and West Coast of South America. Our partner agents are fully vetted, and closely supervised by experienced staff from our Regional Operations Hub in Panama.
Panama Services
The Regional Operations Hub, based in Panama, provides several key functions including:
- First port of contact for Norton Lilly’s clients for port call and vessel requirements in the Caribbean, Central and South America, and Mexico
- Operational oversight of local offices, insuring the requirement of the Client and Master are fulfilled
- Oversight of systems input and timely reporting to clients
- Proactive pursuit of time and cost savings on behalf of our Principal
- Compliance of Principals Working Instruction
- Centralized Accounting handled through offices in Mobile, AL and Panama
- Full stevedoring coverage throughout the Caribbean, Central, and South America through our sister company, Norton Lilly Cargo Services (NLCS)
Shipping is a complex business. This calls for owners, operators and charterers to partner with an agent experienced in navigating through the intricacies overseas shipping presents. With an extensive and sophisticated network of overseas partners, Norton Lilly can provide its customers with the high level of service that Norton Lilly is known for throughout the world.
An extensive network of agents provides our customers with expert service throughout the Caribbean, Central America, North and West Coasts of South America, Mexico along with the Pacific Islands. Norton Lilly has expanded rapidly in recent years, and to meet the needs of our customers, we have opened offices in Barbados, Trinidad, Venezuela, Mexico, the Dominican Republic, Guam and Saipan.
In addition to our owned offices, Norton Lilly has strategically placed Regional Operations Hubs in Panama and Guam, giving us the ability to swiftly and decisively respond to the needs of our customers. These regional hubs contain highly trained and experienced staff that vet, supervise, and support our network of partner agents.
Our customers expect and receive a high level of service for all their shipping needs. We are able to provide service across a wide variety of industries and vessel types. Regional experts ensure owners, operators and charterers that operations will be handled in an efficient, timely, and safe manner. We use the same state-of-the-art accounting and operational technologies for our international offices that Norton Lilly employs throughout its agency network.
We know that experience and reputation mean everything to our customers, and Norton Lilly International delivers. Overseas operations in Panama were established in 1925, and we currently represent approximately 15% of all commercial vessel operations in the Panama Canal. This makes us one of the largest agencies in Panama. The Panama Regional Operations Hub is key to the region, being the first point of contact for Norton Lilly and our partner’s, S5, clients making port calls in the Caribbean and Mexico, as well as Central and South America.
The Panama Regional Hub also oversees operational oversight of local offices, meeting the requirements of both Client and Master.
Our offices in Venezuela, Trinidad and Barbados have highly qualified staff in every aspect of the industry.
A Regional Operations Hub in Guam was opened in 2007 to meet the ever-increasing needs of our customers and the region. Strong partnerships have been built in the region, making Norton Lilly one of the regions strongest and most diversified agencies.
The expanded geographical coverage of Norton Lilly is helping to bring the high level of service and sterling reputation of Norton Lilly to ports all over the world. With the combination of Norton Lilly’s advancing shipping technologies and the vast network of expert partnerships, customers are assured that their overseas operations will be handled in the most efficient and advanced way possible.
Norton Lilly Port Agency is a robust and innovative partner, capable of satisfying our Principal’s requirements. We are able to execute our roles while maintaining the ability to adapt in order to meet our clients changing needs. We are extremely proud to be a part of the largest provider of port agency services in North America. Our expertise in handling container husbandry, tankers, bulk, reefer and passenger vessels is second to none.
Our team is highly qualified in every aspect of the Port Agency sector. This is proven by the extraordinary depth and range of our operational and financial processes. We recognize the importance of first-class, operational performance on the ground, and which we are able to deliver through our exceptionally trained staff. Norton Lilly Port Agency consistently strives for excellence by providing our services with proficiency, innovation, and understanding, so we may meet and exceed our customers’ needs.
Email: ddenniston@nortonlilly.com
Email: jflorez@nortonlilly.com
- AMS Filing and Reporting
- Bonds
- Bunker Calls Coordination
- AMS Filing and Reporting
- Bunkering
- Cargo Documentation
- Cargo Transshipment
- Cash to Master
- Crew Change Arrangements
- Dry Docks
- Emergency Landing and Securing of Cargo
- ENOA Reporting and Tracking
- Full Vessel Clearance
- Hold Cleaning
- Import Customs Clearance
- Lay Ups
- NES Customs Documentation
- OOG Cargo Inspection
- P & I AdvicePermitting
- Port Agency Clearing and Berthing
- Port Information
- Protective Agency
- Repairs
- Ship’s Spare Express Service
- Spares Delivery
- Surveys
- Vessel Husbandry
- Vessel Loading and Discharge
- Vessel Managers
- Waste Disposal
- Break-bulk
- Project/Heavy Lift
- Vessel Managers
- Yachts
- Charterers
- Offshore
- Suppliers
- Dry Bulk
- Chemicals
- Operators
- Receivers
- Tug & Barge
- Containerships
- Owners
- Reefer
- Gas
- Crude
- Product
- Ro-Ro
- Cruise & Naval
Non-Domestic Offices and Ports
Norton Lilly International operates an extensive agency network outside of the continental U.S. and Canada, covering the Caribbean, Central America, North and West Coasts of South America, Mexico, and the Pacific Islands.
Norton Lilly has been operating at the Panama Canal since 1925 and in Hawaii since 1980. In recent years, Norton Lilly has expanded opening offices in Puerto Rico, Barbados, the Dominican Republic, Trinidad, Venezuela, and Mexico, and we have opened our Guam and Saipan offices that cover the Western Pacific Islands.
In addition to owned offices, we manage a well-established network of partnership agents serving all other ports in the Caribbean basin, Central America, and the North and West Coast of South America. Our partner agents are fully vetted, and closely supervised by experienced staff from our Regional Operations Hub in Panama.
Panama Services
- First port of contact for Norton Lilly’s clients for port call and vessel requirements in the Caribbean, Central and South America, and Mexico
- Operational oversight of local offices, insuring the requirement of the Client and Master are fulfilled
- Oversight of systems input and timely reporting to clients
- Proactive pursuit of time and cost savings on behalf of our Principal
- Compliance of Principals Working Instruction
- Centralized Accounting handled through offices in Mobile, AL and Panama
- Full stevedoring coverage throughout the Caribbean, Central, and South America through our sister company, Norton Lilly Cargo Services (NLCS)
In the shipping industry, reputation is everything. From customs and inspection agents to ship’s crew and dockworkers, Norton Lilly is known to provide exceptional service with a high level of care and support to our Principals. Along with being the largest provider of port agency services in North America, Norton Lilly Port Agency has been a reliable partner in the shipping industry for over 150 years. There is no doubt that we take our reputation seriously, and this reputation is one of honesty, reliability and quality. With our experienced and strong infrastructure, dependable partnerships and well-trained staff, our customers are assured the highest quality and most efficient service in the industry.
We provide this high level of service across a wide range of vessel types and industries. Norton Lilly specializes in handling dry bulk cargo such as steel, rolled coiled steel, coal, and agricultural products. Our operation is also proficient in handling tankers, container vessels, as well as being a leader in the oil and gas sector. In addition to providing a high quality service for a variety of commodity industries, we also do the same for cruise ships and yachts.
Our team is highly experienced in every aspect of the Port Agency sector, offering our customers fast vessel turn around, as well as quick and accurate account rendering. This is proven by the extraordinary depth and range of our operational and financial processes. We recognize the importance of first-class, operational performance. Norton Lilly International consistently strives for excellence by providing our services with proficiency, innovation and understanding, so we meet and exceed our customer’s needs.
Part of offering an expert service is knowing the industry we serve. We know and understand the needs of the ship, its crew and cargo, as well as the requirements of owners, operators, charterers, inspectors and customs. Norton Lilly has all aspects of port services covered, from ensuring a safe and efficient berth, taking care of crew needs, provisions for the vessel, and efficiency in documents, to coordinating repairs and dry docks, all while proficiently looking out for the cargo.
Our customers can expect superior service not only across a variety of industries and vessel types, but over a large geographic area as well. Geographically, Norton Lilly maintains offices in 37 cities in the Continental US that serve over 70 ports. Our global outreach extends to offices in Canada, Panama, Mexico, the Caribbean Islands, Venezuela, South America and the Pacific Islands including Hawaii, Guam and Saipan,
Through its unique mix of expertise, dependability, and experience, Norton Lilly has positioned itself as the concierge of the sea and is committed to exceeding the needs of our customers.
Industry Solutions
Our Services Include
Senior NLI Port Agency Contacts
Mobile, Alabama 36602
Direct Phone: (251) 219-3206
fbuhl@nortonlilly.com
Mobile, Alabama 36602
Direct Phone: (251) 219-3340
Cell: (251) 214-4013
aebensperger@nortonlilly.com
Mobile, Alabama 36602
Direct Phone: 1 (251) 219-3274
Cell: 1 (251) 583-4243
ddenniston@nortonlilly.com
Local 204
Parque Int’l de Negocios
Panama-Pacifico (Howard)
Panama, Rep. of Panama
Direct Phone: (507) 304-4626
Cell: (507) 6430-3650
jflorez@nortonlilly.com
44 742 8353740.
jesoto@nortonlilly.com
Local 204
Parque Int’l de Negocios
Panama-Pacifico (Howard)
Panama, Rep. of Panama
Direct Phone: (507) 304-4610
Cell: (507) 6613-3130
jwalden@nortonlilly.com
Houston, TX 77098
Direct Phone: (713) 533-5613
pcarlton@nortonlilly.com
Portland, OR 97204
Direct Phone: (503) 224-6612
Cell: (562) 244-2120
shaverstock@nortonlilly.com
Elizabeth, NJ 07207
Direct Phone: (201) 595-9729
Cell: (201) 595-9729
ksack@nortonlilly.com
Cell: (562) 244-2120
ibadea@nortonlilly.com
