OUR MISSION IS TO PROVIDE QUALITY SERVICES WHILE FOCUSING ON THE PERSONAL RELATIONSHIPS WITH OUR CUSTOMERS
In the rapidly evolving shipping industry, it is more important than ever for owners, operators and charterers to partner with a robust and versatile agent that will deliver reliability, quality, and piece-of-mind. At Norton Lilly, we have positioned ourselves to provide the highest level of service to our customers while helping them achieve success in the shipping industry.
We have evolved alongside the industry since being founded in 1841, and have progressed with the shipping industry as the company changed through mergers and acquisitions. In 2002, Norton Lilly became the combination of three of the most highly-respected companies in the ship agency business, Strachan Shipping Agency, Kerr Norton Marine and Norton Lilly International. This merger created a robust and versatile shipping agent poised to evolve with an ever-changing industry.
Being one of the largest providers of agency services in North America means Norton Lilly is capable of offering a wide range of services for numerous vessel types. We specialize in providing port services and logistics for bulk, tanker, reefer, liner and passenger vessels in the oil, gas, breakbulk, dry bulk, container and cruise industries. This also means that our customers are assured a wide range of domestic and international support with service to over 70 ports through 39 offices in the United States, and our offices in Panama, Canada, Mexico, Venezuela, Barbados, and Trinidad. We can handle your vessels globally through our business partners, S5. But, this is monitored from our offices in the US.
Throughout our history, Norton Lilly has dedicated itself to a philosophy of fostering a safe and motivated workforce to ensure the highest level of quality for our customers. Our commitment to this philosophy is shown by implementation of our own Quality Policy, along with obtaining ISO 9001-2008 certification. Norton Lilly’s Quality Management Team has over 100 years of maritime experience and have individually received their Auditor/Lead Auditor Certification.
To remain the premier shipping agency in the Americas, we know it is vital to evolve with the industry, and we know that safety and environmental issues are at the forefront of the shipping industry’s future.
The Norton Lilly Chairman & CEO
Richard von AppenChairman
Richard von Appen has been a Partner and Chairman of Ultramar since 2005, a group of companies dedicated to agency and integral solutions, industrial logistics and ports operating in the Americas. Prior to being named Chairman, he held the position of CEO from 2000 to 2005. He is also the current Chairman of SOFOFA, the main industrial business council in Chile, for the 2021 – 2023 period.
Richard holds a Business Administration degree from the Pontificia Universidad Católica de Chile (PUC) and a Master in Management Science from Stanford University. He began his career immediately after completing his University degree and worked in various cities such as New Orleans, New York, Frankfurt and London. He also accomplished several internships in Tokyo, Hong Kong and Singapore before heading the local Ultramar agency in Antofagasta, Chile. Subsequently, he led the agencies in Buenos Aires, Argentina before being named the CEO of Ultramar in 2000. He has also been a member of Icare, a Chilean think tank, as well as the Chairman of ABAC, the Advisory Business Council for APEC.
Throughout his professional career, he has been passionate about playing a role in an international and globalized world. Richard believes in business and entrepreneurship as a driver for prosperity and social development and promotes open and seamless relationships with unions, communities and other stakeholders, which he considers key players for sustainable corporate development.
Andreas EbenspergerCEO US Ship & Liner
Andreas Ebensperger began his career at Norton Lilly International as Vice President of operations in 2014 and is domiciled in the Mobile office. Prior to joining Norton Lilly, Andreas was with ThyssenKrupp; first in Detroit, moving to Mobile in 2006, where he was involved all the way to location identification to actual build and run TK’s steel rolling facility. He held various positions within Supply Chain and later as Director of Logistics. On April 1, 2020, Andreas was promoted to the position of President/CEO expanded responsibilities to include Human Resources and Finance, as well as all Liner and Port Agency services.
The Norton Lilly Executive Staff
Denny GarnerVice President Operations North America
After attending the University of Alabama, Denny began his career in Tampa, FL in 2003. Denny worked in various roles from Agent to Port Manager in over 12 ports throughout the US. In 2013 he transferred to the Dry Bulk Brokerage side of the business for 18 months, returning to Port Agency in 2015. Returning to Mobile in 2016, Denny assumed the position of Regional Manager/KAM for S5. He has also been instrumental in expanding Macs Transportation Services throughout the East Coast, as well as assuming the title of General Manager North America Operations. Denny has two diplomas from ASBA after completing all of the various courses they offer.
Andres ChristensenCEO of NLI Central America, the Caribbean and Logistics
Andres has been with Norton Lilly since 2017. Prior to joining Norton Lilly, Andres held various management positions in Sitrans, the Logistic Division of Ultramar Group in Chile, mainly related with Supply Chain, Container Depots and latest as Director of Mining Logistics Division of Sitrans. Previously, he worked in the Logistic & Courier Division of LATAM Cargo Airline holding different positions in Chile and Argentina. Andres holds both a BS in Business Administration from Universidad Diego Portales in Santiago and an MBA degree from IE Business School in Madrid. April 1, 2020 Andres was promoted to the position of CEO of NLI Central America, the Caribbean and Logistics responsible for the Logistics Companies of Norton Lilly, as well as responsible for the Agency Business of Norton Lilly in the Caribbean and Central America. Andres resides in Fairhope, AL with his family.
Dwain DennistonExecutive Vice President
Dwain holds both an undergraduate and Master’s Degree in Business Administration from the University of Alabama. His experience in the shipping industry provides expertise in stevedoring, ship services and liner operations, having worked for both vessel owners and agency companies, as well as having spent time working in Europe. Dwain has been involved in agency start-up operations in Trinidad, Barbados, Iraq, Brazil and Argentina, as well as developing Norton Lilly business with China principals. Dwain has had considerable experience in Regional Management and business development, as well as marketing and pricing. He is responsible for all international regions, including Mexico, the Pacific Islands, the Caribbean, Central America and Venezuela.
Paul CarltonExecutive Vice President
Paul has 35 years’ experience in global shipping. He served 13 years as President of a major Japanese ship line responsible for the operational integrity and strategic development in the Americas region. Paul began his career with a large Norwegian ship owner holding various roles of increasing responsibility for over 19 years in Asia, Norway and North America responsible for liner and agency development. Paul will primarily be responsible for business development of Norton Lilly’s gas related activities and the US Gulf. Paul has a long history with LNG, starting with development and formation of a new LNG office in Houston in 2003. Since then he’s maintained and developed relationships with key Asia tonnage providers, trading houses, energy companies, and vessel operators.
Steve HaverstockExecutive Vice President
Steve has extensive experience in the shipping industry, having worked in the past for several major shipping lines on the West Coast, as well as several agencies. He has held management positions in all aspects of the business; including operations, traffic, Line Management and Administration. Steve is responsible for all of our liner operations, as well as our operations on the West Coast and our Logistics companies.
Sumner AdamsExecutive Vice President Human Resources
Sumner has over 30 years of maritime and transportation related experience. After earning a bachelor’s degree from Rhodes College, Sumner joined a central US Gulf marine transport, trucking and bulk petroleum terminal company where he served in executive, operational management and administrative roles. At Norton Lilly, Sumner has been responsible for Treasury and Risk Management, as well as Legal matters. In late 2018, he transitioned into his new role as Executive Vice President of Human Resources.
Patricio holds a degree in Civil Industrial Engineer with a specialization in the mining industry from Pontificia Universidad Católica de Chile, also with a degree from the Advanced Management Program (AMP) at ESE Business School of Universidad de Los Andes in Chile. His experience in the logistics industry started in year 2000 in Ultramar Group in Chile, holding positions of increasing responsibilities in the Ports & Terminals side and Inland Logistics; always in relation with Finance & Administration, Valuation and management of Projects, M&A and Structured Bank Loans for Green field projects. Patricio is a Chilean citizen and moved with his family to Alabama.