LEARNING – Requires us to stay curious with our people, customers, to learn & share. A growth mindset is fundamental as we support the professional development of our talent, customers and NLI businesses. Creating learning forums and feedback opportunities from this inside out and outside in, will foster better team collaboration and customer insights. Nonstop learning allows for a seamless transfer of “know how”and wisdom sharing, ultimately benefiting all of our stakeholders.
INTEGRITY – Holds us accountable to doing the right thing in the right way. Honesty is our only policy. We pride ourselves on adhering to, respecting and amplifying our code of conduct around ethics, reliability, fairness and equality. We have utmost respect for the individual.
FUN – Positively connect with others, optimize our energy, engage and enjoy the present. Through celebrations and recognition, our aim is to intentionally cultivate positive emotions in our employees who transfer this to our customers. Enjoyment at work and feeling connected to a family oriented culture holds our diverse global businesses and numerous services together.
EXCELLENCE – Drives us to uncover needs and exceed expectations of ourselves and others. We thrive on exceeding expectations. Securing our path from good to great, requires that we self-examine our customer service and delivery ongoing. We explore ways to continuously raise the bar on how to delight our customers and employees. Our goal is to work with our customers to solve their known and unknown problems.
SAFETY – Requires each of us to be alert and aware at all times. We are committed to an environment that promotes clarity around physical safety, as well as emotional and intellectual openness. We strive to have 100% adherence to safety guidelines at port and in the offices which includes securing confidential information. We nurture a “speak up” and listening culture for our diverse employee and customer base.