About Norton Lilly
In the rapidly evolving shipping industry, it is more important than ever for owners and operators to partner with a robust and versatile agent that will deliver reliability, quality, and piece-of-mind. At Norton Lilly, we have positioned ourselves to provide the highest level of service to our customers while helping position them for success.
We have evolved alongside the industry since being founded in 1841, and have progressed with the shipping industry as the company changed through mergers and acquisitions. In 2002, Norton Lilly became the combination of three of the most highly-respected companies in the ship agency business, Strachan Shipping Agency, Kerr Norton Marine and Norton Lilly International. This merger created a robust and versatile shipping agent poised to evolve with an ever-changing industry.
Our Services
Shipping Agents Since 1841
OUR MISSION IS TO PROVIDE QUALITY SERVICES WHILE FOCUSING
ON THE PERSONAL RELATIONSHIPS WITH OUR CUSTOMERS
Our Values
LEARNING – Requires us to stay curious with our people, customers, to learn & share. A growth mindset is fundamental as we support the professional development of our talent, customers and NLI businesses. Creating learning forums and feedback opportunities from this inside out and outside in, will foster better team collaboration and customer insights. Nonstop learning allows for a seamless transfer of “know how”and wisdom sharing, ultimately benefiting all of our stakeholders.
INTEGRITY – Holds us accountable to doing the right thing in the right way. Honesty is our only policy. We pride ourselves on adhering to, respecting and amplifying our code of conduct around ethics, reliability, fairness and equality. We have utmost respect for the individual.
FUN – Positively connect with others, optimize our energy, engage and enjoy the present. Through celebrations and recognition, our aim is to intentionally cultivate positive emotions in our employees who transfer this to our customers. Enjoyment at work and feeling connected to a family oriented culture holds our diverse global businesses and numerous services together.
EXCELLENCE – Drives us to uncover needs and exceed expectations of ourselves and others. We thrive on exceeding expectations. Securing our path from good to great, requires that we self-examine our customer service and delivery ongoing. We explore ways to continuously raise the bar on how to delight our customers and employees. Our goal is to work with our customers to solve their known and unknown problems.
SAFETY – Requires each of us to be alert and aware at all times. We are committed to an environment that promotes clarity around physical safety, as well as emotional and intellectual openness. We strive to have 100% adherence to safety guidelines at port and in the offices which includes securing confidential information. We nurture a “speak up” and listening culture for our diverse employee and customer base.
NLI Companies
Norton Lilly Port Agency is a robust and innovative partner capable of satisfying our Principal’s requirements while maintaining the ability to adapt in order to meet our clients changing needs. We are extremely proud to be a part of the largest provider of port agency services in North America. Our expertise in handling container husbandry, tankers, bulk, reefer and passenger vessels is second to none. Our team is highly qualified in every aspect of the Port Agency sector; proven by the extraordinary depth and range of our operational and financial processes. We recognize the importance of first class operational performance on the ground which we deliver through our exceptionally trained staff. Norton Lilly Port Agency consistently strives for excellence by providing our services with expertise, innovation, and understanding in order to meet and exceed our customers’ needs.
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