In the shipping industry, reputation is everything. From customs and inspection agents to ship’s crew and dockworkers, Norton Lilly is known to provide exceptional service with a high level of care and support to our Principals. Along with being the largest provider of port agency services in North America, Norton Lilly Port Agency has been a reliable partner in the shipping industry for over 150 years. There is no doubt that we take our reputation seriously, and this reputation is one of honesty, reliability and quality. With our experienced and strong infrastructure, dependable partnerships and well-trained staff, our customers are assured the highest quality and most efficient service in the industry.
We provide this high level of service across a wide range of vessel types and industries. Norton Lilly specializes in handling dry bulk cargo such as steel, rolled coiled steel, coal, and agricultural products. Our operation is also proficient in handling tankers, container vessels, as well as being a leader in the oil and gas sector. In addition to providing a high quality service for a variety of commodity industries, we also do the same for cruise ships and yachts.
Our team is highly experienced in every aspect of the Port Agency sector, offering our customers fast vessel turn around, as well as quick and accurate account rendering. This is proven by the extraordinary depth and range of our operational and financial processes. We recognize the importance of first-class, operational performance. Norton Lilly International consistently strives for excellence by providing our services with proficiency, innovation and understanding, so we meet and exceed our customer’s needs.
Part of offering an expert service is knowing the industry we serve. We know and understand the needs of the ship, its crew and cargo, as well as the requirements of owners, operators, charterers, inspectors and customs. Norton Lilly has all aspects of port services covered, from ensuring a safe and efficient berth, taking care of crew needs, provisions for the vessel, and efficiency in documents, to coordinating repairs and dry docks, all while proficiently looking out for the cargo.
Our customers can expect superior service not only across a variety of industries and vessel types, but over a large geographic area as well. Geographically, Norton Lilly maintains offices in 37 cities in the Continental US that serve over 70 ports. Our global outreach extends to offices in Canada, Panama, Mexico, the Caribbean Islands, Venezuela, South America and the Pacific Islands including Hawaii, Guam and Saipan,
Through its unique mix of expertise, dependability, and experience, Norton Lilly has positioned itself as the concierge of the sea and is committed to exceeding the needs of our customers.