The bulk industry is a leading indicator of how the global economy is performing. Due to this, bulk carriers are under immense pressure to make sure their cargo will be managed in a safe and timely manner while in port. With this in mind, Norton Lilly has made the bulk industry a top priority, and have assembled a team of dry bulk professionals that will ensure their customers cargo is handled in the most effective manner possible.
Norton Lilly’s Bulk Commodity Group has put together the most experienced and professional team members in the bulk industry. Within the Bulk Group there is a team that is dedicated to monitoring an assigned area, ensuring our clients that they will receive the highest level of service available. The Bulk Group at Norton Lilly is unique within the industry because we are able to give customers the personalized service that smaller agencies provide, while also having resources in place that allow us to provide customers with the robust service that a larger agency brings.
With 42 owned offices across the Americas and extensive global partnerships, our customers are assured they will receive the highest level of worldwide representation. Our agents provide vessel status updates as well as making sure all port documents released and disbursement accounts are handled in a timely manner.
Agents are put through a demanding training regimen before they are assigned to vessels, and all agents attend training as necessary in order to stay abreast of changes in the industry.
We put together this team of experienced and trained agents in order to make us the eyes and ears for our customers while in port. Our agents are experienced across all aspects of the bulk industry, and we specialize in handling bulk cargoes, terminal handling, inland logistics, cargo sourcing and ocean freight. Our experience allows us to provide these services for a variety of commodities, including coal, steel, rolled coil steel, agriculture, and other dry and loose cargo.
We know that effective communication with our customers is key, and they receive around the clock service along with a dedicated point of contact to resolve any issues. In addition to our personalized service, we also have systems in place that are unique to the industry, which allow our customers to constantly monitor their cargo. Our cargo monitoring systems give our customers the ultimate peace of mind, and allow them to monitor any delays and demurrage in a timely manner, saving them time and money.
Norton Lilly’s Bulk Division assures our customers they will received first-class service from experienced and highly-trained agents, giving them the support they need in order to continue their success within the dry bulk industry.